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Refund policy

RETURNS

Our return policy lasts for 14 days. After that time, a refund or exchange cannot be claimed, except in the case of a manufacturing defect, which in which case, we cover its replacement since it is in our guarantee.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.

Non-returnable products:
* Gift cards

In case of return due to manufacturing defects in the product, no shipping charge will be charged.
In case of return at the customer's will: either due to an erroneous selection of color, size, or other characteristics of the product, shipping charges are borne by the customer.

To complete your return, you must send us an email to: kiddus@kiddus.com where we will tell you how to proceed with it.

We will provide you with a label to make the shipment, and once we receive the product, we will issue the refund. The refund will be received in the same way that the payment was made.

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